Privacy Policy

1. Introduction

Heartly Social Pte. Ltd. ("Heartly", "we", "our", "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Heartly mobile application and our website.

2. Information We Collect

2.1 Account Information: When you create an account, we collect your name, email address, date of birth, gender, and profile photos. This information is necessary to provide the dating service and to verify that you meet our minimum age requirement (18+).

2.2 Profile Data: You may choose to provide additional information such as your bio, interests, occupation, education, and relationship preferences. This data helps our matching algorithm suggest compatible people.

2.3 Location Data: With your permission, we collect your approximate location to show you nearby users and calculate distances. You can disable location access at any time through your device settings.

2.4 Communications: Messages, video calls, and other communications within the app are processed to deliver the service. We do not read or monitor the content of private messages unless required by law or to investigate reported violations.

2.5 Usage Data: We collect information about how you interact with the app, such as features used, time spent, and actions taken. This helps us improve the user experience.

2.6 Website: When you sign up for our waitlist, we collect your email address solely to notify you about product updates and launch availability.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide and personalize the matching service
• Enable communication between matched users
• Verify user identities and prevent fraud
• Send service-related notifications
• Improve and develop new features
• Ensure safety and enforce our community guidelines

4. Data Sharing

We do not sell your personal data. We may share limited information with:

• Other Users: Your public profile information (name, photos, bio, interests) is visible to other users as part of the service.
• Service Providers: Trusted third-party companies that help us operate the service (e.g., cloud hosting, analytics) under strict confidentiality agreements.
• Legal Requirements: When required by law, regulation, or legal process.

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure server infrastructure, and regular security audits. Messages between users are end-to-end encrypted.

6. Data Retention

We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. Waitlist email addresses are retained only until the product launch notification is sent.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data. You can manage most of these through the app settings, or by contacting us directly.

8. Children's Privacy

Heartly is intended for users aged 18 and over. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected data from a minor, we will delete it promptly.

9. Cookies

Our website uses cookies to remember your preferences (e.g., cookie consent). You can clear these at any time through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically.

11. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of Singapore.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: support@heartlyapp.com